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Customer Service

Contact
We welcome feedbacks that can help improve our service. You can get in touch by filling out the Contact form or by email at sales@mimimouse.com. Otherwise by mail at: Mimimouse, 35 Garden Road, KT12 2HG, Walton on Thames, Surrey, UK

Shipping & Delivery
We accept European and International orders. After payment is received and the product is in stock, we will ship within 7 days. If an item is out of stock there may be a delay. Please note that during certain times of the year (i.e. Christmas!), delivery times will vary. International orders may be subject to Customs and Import Duty Tax. Mimi mouse is not responsible for these fees. Fees are determined by the local mail carrier of the receiving country.

Shipping costs

Pricing for this is related to the weight of the package.

For UK delivery:
We sent our goods via Royal Mail. If you order from the UK, you have a choice between First Class packet and First Class packet Signed for delivery. Pricing for this is related to the weight of the package.Prices for a first class package start at around £4

International delivery:
International orders are sent via Royal Mail International Signed for service. International Signed for enables us to track your package until arrival. Pricing for this service is related to the weight of the package. Prices for a package to France for example start at around £6.

Privacy & Security
Mimimouse respect your privacy and we never pass your information on to third parties. We do not sell, trade or rent your personal information to others. We do not store your financial details (credit card numbers). We only use the information we collect on our site to help us respond to your enquiries in the most effective manner.
Returns & Replacements
We want you to be happy with your purchase and trust that you will be. However, if your purchase is not satisfactory in any way, return your order within 14 days of receipt, unused with the tags attached and in its original packaging. We will not accept items that have been visibly worn. We’ll either exchange it or give you a full refund, just send us an email and we will send you a return form back. If you are in the UK we recommend that you send your item by Royal Mail and obtain a free certificate of posting (as proof of postage) as we cannot be held responsible for parcels lost on return to us. Please note that the postage cost is non refundable.
Terms and conditions
The following terms and conditions apply to this site www.mimimouse.com. It is owned by mimimouse referred to as “mimimouse”, “we”, “us” and “our”. The terms “you” and “your” refers to the user of this site. Please read the terms and conditions carefully. They do not affect your statutory rights. We may change, modify, remove or substitute these terms and conditions at any time. When entering the site you agree to accept the terms and conditions.
  • Copyright and intellectual property
    We own the copyright and all other intellectual property rights in all material and content on this website which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non-commercial use. Any other use or reproduction of the material or content is strictly prohibited.
  • Acceptance of your order
    When deciding whether or not to accept your order we may use certain information about you, including any received from credit reference agency checks with Paypal. This information will only be necessary for order processing only. All electronic payments will be processed by Paypal and they may check against certain public and private databases. We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method.
  • Prices and payment
    All prices are exclusive of delivery, which will be clearly stated on the "Delivery" page of the website. We accept payment by Paypal which takes Visa, MasterCard, Visa Debit Card. Mimimouse respect your privacy and we never pass your information on to third parties. We do not sell, trade or rent your personal information to others. We do not store your financial details (credit card numbers). We reserve the right to refuse payment to process an order if we have reason to believe that the transaction may be of a fraudulent nature. We take this very seriously and will act on information received by Paypal or other agencies and can cancel your order without penalty at any time.
  • Risk of loss
    We pass the responsibility for the delivery of your goods to the carrier when they leave our premises. We do not exercise any control over the designated carrier (whether by domestic post or air) and cannot be held liable for any losses or risk of losses incurred.
  • Misuse of site
    By using this site you agree that you will not violate or attempt to breach any security on this site for any purposes whatsoever, including but not limited to unsolicited emails including promotions and advertising of products or services; “spamming”; “flooding”; “mail-bombing”; “spoofing”; or “crashing” the site. Any attempts to in any way breach security of this site will be taken up with the relevant authorities and may lead to prosecution.
  • Description of goods
    We try very hard to ensure that all information and graphics on this site are accurate. On rare occasions an error can occur. If we discover an error in the price or description of a product you have ordered, we will tell you and ask you whether you wish to continue with your order or cancel it. You acknowledge that all measurements are approximate and that the product colours may differ from the actual product when viewed via a personal computer for technical reasons. We attempt to capture a true product image and give a clear product description. We cannot be held liable for any misdescription of goods.
  • Password and account security
    You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. We will not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account. Links to websites
    Links to websites or the use of trade, firm, or corporation names within our website are for the convenience of the user. Such use does not constitute an official endorsement by us of any website, product or service.
  • Governing law
    These terms and conditions and all transactions relating to this website are governed by British law and are subject to the non-exclusive jurisdiction of the British courts. We do not accept amendments to these terms and conditions. All contracts are to be conducted using the English language only.
 

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